Services

Our customers are our priority. With the help of our expert teams and innovative digitalised services, we provide support to ensure projects are successful.

Activities

Be close to our customers

Customer satisfaction is our top priority. Teams are dedicated to supporting our customers at every stage of their project:

More than 800 sales people to advise and propose the solutions best suited to the customer's needs.
A dedicated customer service department to track customer orders and ensure on-time delivery.
A Technical Assistance Service close to our installer customers and our sites: help with site start-ups, training and assistance with installation and surface maintenance, support and advice throughout the life of our products.

Help our customers to meet their environmental objectives

Gerflor has been offering the Seconde Vie recycling program since 2010. In partnership with Paprec, Gerflor can recover all types of installation off-cuts from its corporate customers and distributors in order to recycle them and reintegrate them into the manufacturing process. Gerflor also offers solutions for recovering and reusing glued flooring that has been deposited.

Training

The aim of the flooring courses is to help young people and professionals to discover or improve the techniques involved in laying resilient floor coverings, by offering sandwich courses, continuing education.

Gerflor Design Lab

Made up of designers, computer graphics artists and colourists, the Gerflor Design Lab deciphers current trends in fashion, architecture and design, and anticipates how they will evolve over the coming years.
Their mission:

To propose today the designs, textures and colours of future collections, which will decorate the interiors of tomorrow.
Support and advise customers on specific projects.

Customisation

A pre-cutting service at the factory

We feature a pre-cutting service on demand at the factory before shipping to facilitate laying and reduce installation waste. This service applies to products from the Taraflex sports range as well as roll products supplied by large DIY stores and decoration specialists. Aside from personalisation, pre-cutting is in line with our circular economy approach to reduce installation waste.

Digital printing to personalise projects

Since 2018, we have offered personalised solutions thanks to digital printing on our sports, transport and even general ranges. Our MyTaralay Impression range allows customers to create an original and unique design for their floor to differentiate their project.

Simplify the life of our customers with digital services

Our customers can go online at any time to find the information they need to make their projects a success:

Website to find product information and order samples.
Customer portal for online ordering and quick access to product availability and order tracking.
Simulation tools and BIM objects to help customers with their projects.

Gerflor with you at every step

Contact

Do you have a question? Need an advice or a specific information?